Service & Maintenance

/ Service & Maintenance

Expert Maintenance for Residential & Commercial Sites

Ensuring Optimal Performance and Peace of Mind

At REX, we understand that your electric vehicle (EV) charging point is not just a convenience—it’s an essential part of your daily life. That’s why we offer expert maintenance services designed to keep your charging points in top working order, ensuring both safety and optimal functionality.

We are committed to providing you with the highest level of customer service. For this reason, we are offering a 5-point EV charging point maintenance plan that guarantees your charging points are always ready to charge!

The Benefits of Regular Maintenance

Regular maintenance is the key to unlocking the full potential of your EV charging point. Here are the benefits you can enjoy:

Our annual check-up, in line with our 5-point maintenance plan, includes a thorough inspection of the EV charging points. Our technicians will examine all charging points and their respective housing to identify and address any potential safety issues promptly.

Optimal Performance

Since a well-maintained EV charging point operates at peak performance, we make sure to clean your unit thoroughly. Our cleaning and electrical checks ensure that your EV charging port remains free of dirt and debris, while the power supply is kept consistently reliable at all times.

Extended Lifespan

Routine EV charging point maintenance, including firmware updates and electrical safety checks, contributes to the longevity of your charging points. By addressing potential issues early, you can extend the lifespan of your EV charging infrastructure.

Cost Savings

Addressing minor issues through regular EV charging point maintenance helps prevent major breakdowns. This proactive approach can save you from costly repairs in the long run and ensures that your charging points remain a cost-effective investment.

Timing is crucial when it comes to the maintenance of your EV charging point. We recommend a comprehensive check-up once a year, aligning with our 5-point maintenance plan. This annual inspection includes the following:

  • Inspection. Our expert technicians will make a thorough examination of cables, plugs, sockets, and housing for damage or wear and tear.
  • Cleaning. Included in the service is the removal of dirt and debris from the charging port to maintain optimal performance.
  • Electrical Check. Evaluation of the power supply, wiring, and circuit breaker will be done to ensure they are in good condition.
  • Firmware Update. Technicians will perform a firmware check and update if required.
  • Safety Test. Your unit will undergo an electrical safety check to ensure compliance with industry standards.

Trust REX for Expert Maintenance

  • At REX, we go beyond providing EV charging point maintenance services—we deliver peace of mind. Our team of experts is dedicated to ensuring that your EV charging points remain in tip-top shape and compliant with Office for Zero Emission Vehicles (OZEV) regulations.
  • Invest in the longevity and efficiency of your EV charging infrastructure by scheduling your annual maintenance check today.
  • Make REX your partner in maintaining a reliable and efficient EV charging experience. Contact us to schedule your EV charging point maintenance service and take the next step towards worry-free electric vehicle ownership.

Yearly Service Rates

Includes once annual service, testing and inspection of charge point and electrical connections; report and recommendations provided.

Single charger on site: – AC Charger Annual Service = £220

Multiple chargers* on site: – AC Charger Annual Service = £180. Each additional AC Charger = £149

*This is based on charging points, a dual charger is treated as 2 points.

Maintenance Call Out Rates

We aim to be able to attend site within 3 working days of a reported issue.

For subscribers of our Annual Service Plan, 25% discount on Call Out & Labour Fees.

Call out fee = £180 (One Hour) Each Additional Hour (8am-5pm Mon-Fri) = £55 per hour Material & equipment = we mark up any materials, equipment needed by 15%

*Rates correct as of October 2024. All prices are exclusive of VAT.

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